FAQs

It’s charging on your schedule. You can charge while you sleep or do other activities, so your car is ready when you are.

Currently, 80% of vehicle charging takes place at home1 and while Level 1 chargers are a viable way to charge your vehicle, they take a longer time to do it. The Electrify America electric vehicle Level 2 Home Charger provides up to 7.6 kW charging power—securing up to 6 times faster charging than a standard Level 1 charger (depending on vehicle type).

1May 2019 - https://www.energy.gov/eere/electricvehicles/charging-home

Yes. The Electrify America Electric Vehicle Level 2 Home Charger is certified and tested by the Underwriter’s Laboratory (UL), the same people who certify other electric appliances in your home.

Yes! The charger is in constant communication with your car during every charge session. When your car says that it’s fully charged, the charger pauses the charge session and stop the charging session.

The specifications sheet Specification provides all the technical details.

The Electrify America Electric Vehicle Home Charger Owner’s Manual User Manual provides operating instructions.

Installation instructions can be found in the Electrify America Electric Vehicle Home Charger Installation Instructions Guide Installation Manual provides operating instructions.

The following shipping methods are available: Standard Ground (4-6 business days) and Second Day (2 business days). Business days do not include weekends.

  • Standard Ground: Orders delivered within the 48 contiguous states should arrive in 4 – 6 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery

  • Two-Day: Two Day Delivery orders will be processed on the same day if they are placed by 4:00pm PST on a business day, and should arrive in 2 business days. Orders placed after 4:00pm PST will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). This method is not available for Alaska or Hawaii.

  • For more information, please see our shipping policy.

All major credit cards are accepted.

If you are not 100% satisfied with your purchase from the Electrify Home, you can return your item(s) for a full refund within thirty (30) days of your purchase. Returns must be unused and in the in the same condition that you received them in.

How to return an item:

Returns can be initiated through the account that the order was placed under. Orders can be accessed through your Account Dashboard in the My Orders section. Orders only qualify for a return shipment if the return is initiated within thirty (30) days of purchase.

Returns can also be initiated by accessing the Electrify Home website and visiting our Orders and Returns page.

The following details are required to initiate your return:

  • Valid Order ID
  • Last name associated to the Billing Address
  • A valid email address
OR
  • A valid zip code associated to the Billing Address

Orders only qualify for a return shipment if they initiate the return within thirty (30) days of purchase.

Processing a Return:

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Once an order is placed, it can be canceled for up to 15 minutes. After that time, the order has been processed and accepted by the warehouse. The order can still be returned.

Yes! The charger has a 3-year limited warranty starting from the date of purchase.

The Electrify America Electric Vehicle Home Charger Installation Instructions.

You should also review the Electrify America Electric Vehicle Home Charger Owner’s Manual for operating instructions.

Electrify Home has collaborated with Qmerit to refer you to licensed and qualified electricians that specialize in electric vehicle charger installation.

Contact Qmerit to be referred to certified electricians in your area.

A NEMA 14-50 is a four-pronged, flat pronged power cord, and is commonly used with clothes dryers, electric cooking ranges, and electric vehicles chargers.

A 240-volt outlet is a standard outlet that can handle higher voltage and current than outlets that are typically found in your house (for example, outlets that you may plug a lamp into). 240-volt outlets are typically used for electric clothes dryers and electric stoves and can have three holes (NEMA 6-50) or four holes (NEMA 14-50).

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